• Support

    Read the information below for answers to some common support issues.

    Installing trial versions of SuperWave products

    We recommend running your VST Host as administrator in order for the plugin(s) to function and authorise correctly. Read question 16 at the bottom of this page for more information.

     

    Simply execute the installation file and install to your VSTplugins folder, the following directory structure will be created from the root of your selected destination folder: \SuperWave\Product Name for example \SuperWave\Tarkus

     

    All SuperWave products are fully operational for 21 days from the date of installation. To continue using the products, it is necessary to purchase a license from SuperWave.

    Purchasing a License

    SuperWave prides itself on offering our customers a secure online environment within which to shop. All our products are available for purchase using the PayPal online e-banking system.

     

    Follow steps one to three to purchase a license and authorise a SuperWave product.

    1. Load the trial through your VST host and then click on the Register button, A dialogue box will appear. Click on the Get License Key button, this will add the product to the PayPal shopping cart.
    2. Proceed to checkout and follow on screen instructions to make your purchase. Subject to approval of your transaction, your User ID and License Key will be forwarded to you via email within 24 hours of purchase, the User ID will be the same name as that of the PayPal account/card holder. You can choose to enter an alternate User ID at checkout by clicking the ENTER YOUR USER ID text field.
    3. Enter the User ID and License Key in the fields provided. Now click on the Enter Key button to authorise the product.

    *Note If you have purchased any of the product bundles, you will receive a single user license to authorise all products, license codes are NOT transferable between standalone products and product bundles (or vice versa)

     

    Thanks,
    The SuperWave Team

    Q1. What is SuperWave

    SuperWave produces virtual analogue synthesizes that are designed for use with Digital Audio Workstations. SuperWave products are in use by both professional and amateur musicians alike in some 25 different countries.

    Q2. What other software do I need to own to use SuperWave products?

    You will need a VST host such as Cubase, FL Studio, Acid, Sonar or other VST compatible host in order to operate this software. A midi keyboard is also an essential requirement.

    Q3. How much do SuperWave products cost?

    Our products will vary substantially in price dependent upon performance, however, we aim to produce very high quality products at very affordable prices. Please check the Products section for details about the pricing of our products.

    Q4. Are there trial versions of SuperWave products available to download?

    SuperWave plans to release all of its software products on a 21-day FREE Trial. The products can be upgraded to a full user license by purchasing online, and receiving an authorisation code within 24 hours of purchase.

    Q5. How do I install my SuperWave product?

    Simply execute the installation file and install to your VSTplugins folder, the following directory structure will be created from the root of your selected destination folder: \SuperWave\Product Name for example \SuperWave\Tarkus

    Q6. Can I use SuperWave products on more than one computer?

    Yes, but entirely for your own use only. SuperWave products are proprietary and are the copyright of authors. We provided our products with a 21-day FREE Trial in order that our potential customers can assess the suitability of the products for their use.

     

    Customers must purchase a license code if they wish to continue to use the products.

    Q7. Can I contact SuperWave for technical support?

    Yes, we provide email support to our licensed customers. We will also provide regular product updates to all licensed users of our products.

    Q8. Are there any other resources for SuperWave help and advice?

    There are some great forums out there for those with an interest in synthesizers and most have very helpful members. A good starting point would be the KVR forum

    Q9. Can I run SuperWave products on Mac OSX?

    Unfortunately no, all our products are for PC only and run on the Microsoft Windows operating system.

    Q10. When using multiple instances of the SuperWave Tarkus my VST Host crashed?

    The crash is due to a multi-core processing issue and will be fixed in a future release. A simple workaround is to make multiple copies of the Tarkus.dll file and then rename the files sequentially, for example, Tarkus-01.dll, Tarkus-02.dll and so on. Then use only one instance of each file. This may or may not work in your VST host, depending on whether it allows for multiple plug-in DLL’s sharing the same VST ID. You could also use only one instance of the Tarkus and then bounce down to audio tracks and as a last resort, disable multi-core processing in your VST host.

    Q11. After installation I get file not found errors and crashing when loading the plugin into my VST Host?

    This problem is caused by UAC (User Account Control) on Windows 7 or Vista. On first run of the plugin, the DLL file creates a folder and extracts necessary module files into this folder which are required for the plugin to work. UAC prevents these files from being created. You will need to disable UAC and then re-run the plugin in your VST Host so that the missing module files can be created, you can then turn UAC back on when the plugin is working.

     

    Click for detailed information on how to disable/enable UAC

    Q12. Can I use SuperWave plugins on a 64-bit operating system?

    Yes, but if you are using a 64-bit VST Host then you will need to use a bridging application such as jBridge. A bridging application makes it possible to run 32-bit plugins in 64-bit VST hosts or vice versa. If you are running your VST Host in 32-bit mode then you can load the plugins as normal.

    Q13. My virus checker reports the installation EXE file to be a virus threat, is this file infected with a virus?

    No, there is a small risk that self-extracting EXE's will be flagged as a Trojan/Virus by various Antivirus vendors. It’s a very small risk, but it does happen from time to time and it applies to EXE’s created by any tool. The alert is caused by a false positive. False positives occur when a pattern of code in the file matches the same pattern contained in a virus signature. It is safe for you to install any of our installation files downloaded from our website.

    Q14. My virus checker quarantines a file named spring2.sem, is this file infected with a virus?

    No, your virus checker is detecting a false positive. False positives occur when a pattern of code in the file matches the same pattern contained in a virus signature. It is safe for you to allow your virus checker permission to run this file.

    Q15. After installing any of the SuperWave commercial plugins, I can’t hear any sound. Is there a problem with my VST Host when running SuperWave plugins?

    No, this problem is due to the security issues introduced with Windows Vista, Windows 7 and Windows 8. To fix this problem, you need to run your VST Host as administrator in order for the plugin(s) to function correctly.

     

    To mark an application to always run as administrator, do the following:

    1. Right click your VST Host shortcut on your desktop or within your Start>Programs menu
    2. Choose "Properties" from the resulting menu
    3. From the "Shortcut" tab, click the advanced button
    4. Check the box marked "Run as administrator"
    5. Click OK

    Now using that shortcut, your VST Host will always run with administrator rights.

    Q16. When I click the Register button to authorise a product, nothing happens?

    This problem is due to the security issues introduced with Windows Vista, Windows 7 and Windows 8. To fix this problem, you need to run your VST Host as administrator in order for the plugin(s) to function and authorise correctly.

     

    To mark an application to always run as administrator, do the following:

    1. Right click your VST Host shortcut on your desktop or within your Start>Programs menu
    2. Choose "Properties" from the resulting menu
    3. From the "Shortcut" tab, click the advanced button
    4. Check the box marked "Run as administrator"
    5. Click OK

    Now using that shortcut, your VST Host will always run with administrator rights.